Privacy Policy

TruckEast Privacy Notice

TruckEast Specialist Services, part of the group TruckEast Limited, appreciates your interest in our products and services and your visit to our website - truckeastspecialist.co.uk

As a business, TruckEast provides a range of services to you - our customers, and during this time you will share certain information with us. By doing this it can affect your privacy. So we want to be upfront with you in regards to what we collect, how we use it, who we would share it with and the choices that you have to remain in control of your information.

If at any point you have any questions or anything seems unclear, please contact us.

The data controller is TruckEast Limited, Violet Hill Road, Stowmarket, IP14 1NN.

This privacy policy relates to our use of personal information that either you provide to us by telephone, text, email, letters, in person, online or in other correspondance OR information that we collect via this website. It includes details of the following:-

Information we may collect

When you interact with TruckEast Limited, we may receive and utilise various information about you, this may be provided by you directly or data gathered via technology.

Information you provide to us
During interactions with our business, we will collect personal data that you choose to share with us. For example, when completing forms online, by corresponding with us by the phone, email or in person or in execution of a contract. The personal information you give us may include your name, email, address and phone number. Should you volunteer further information that we deem relevant to the supply of our products and services this will also be collected and held - for example vehicle details and preferences. Sometimes we will require you to provide additional personal information and it may include sensitive data (e.g. driving licence), however, in these circumstances we will explain why we are collecting it and how it will be stored - the data will then be securely deleted and removed after it has fulfilled its purpose.

Information we may collect via Cookies
When you visit our website, our server will automatically record some technical information, this is done via cookies and used for analytical purposes.

Cookies are small text files that are stored on your computer's hard drive by websites you visit. Most browsers are set to accept cookies by default. If you prefer, you can set your browser to reject them. However, you should keep in mind that this may affect the availability or functionality of sites.

At truckeastspecialist.co.uk we only use the Google analytics tool to collect and analyse site statistics. These cookies help us to improve our web services. For example, we can use them to learn about which areas on our website are the most popular and which areas may need some improvement. The cookies do not collect personally identifiable information and are used for the statistical collection of data. This information includes, among other things:

  • Your IP address (although this is stored in Google analytics it can't be linked or tracked to any individual or path through the website)
  • The website from which you visit ours
  • The pages you visit within our site
  • The duration of your visit
  • Device information - e.g. browser type and language

Use of your information

What do we do with your information once it is collected? Quite simply, we use it to ensure that we provide you with a range of products and services to suit your needs. Your personal data may be used for a number of purposes including:-

  • To provide, deliver, maintain and improve our services and products based on legitimate interests
  • To send you communications including via email. For example to respond to requests and enquiries or share information about our products and services that we deem relevant to you
  • For customer administration purposes - by this we mean contacting you for reasons relating to a product or service that your have ordered, signed up for or purchased
  • To monitor and analyse trends and usage
  • To use analytics on our webiste to improve the services we offer to users
  • To send communications via email that you have consented to receive e.g. newsletter subscriptions and MOT reminders

Your data will be used by the data controller, TruckEast Limited, for the sole purposes of technical administration of the website, customer administration, surveys and marketing but in each case you will only be contacted to the extent necessary to each specific case. If you wish to opt out by any means or type of communication at any point please do not hesitate to contact us directly.

Security

The data that we collect from you is stored on our secure servers. The data may be transferred to, and stored at, a destination within the European Economic Area ("EEA"). It may also be processed by staff operating in the EEA, who work for our associated companies. Such staff may be engaged in , among other things, the provision of support services. By submitting your personal data to us, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure your data is treated securely and in accordance with UK legislation and this privacy policy.

Third Parties

TruckEast Specialist Services is part of the group, TruckEast Limited. We may occassionally share your information with contracted third parties for processing purposes only. For details of this please contact us.

The disclosure of your data to third parties for any other purposes than processing on our behalf is not conducted and we will only disclose your data to governmental authorities in cases where it is required by law. Our employees, agencies and suppliers are obliged to respect confidentiality at all times.

How long do we keep your data?

As a customer of our products or services, TruckEast Limited will retain your data for as long as it takes for contractual obligations. In the cases where you have simply signed up for a service for example a newsletter, the data will be retained until you advise us your preferences have changed or opt out of communications.

 

 

Your rights

We want you to be in control of your own information and be aware of your rights for the following:

Access and Updates - You have the right to update, rectify inaccurate details or access any personal information that we hold about you. However, there may be some limits and restrictions for example if the request risks the privacy of others. To access or update any information that we hold, please contact us. Because your privacy is important to us, we may ask you to verify your identity or provide additional information before we let you access or update your personal information.

Deletion - Although we hope that you are happy with our services and the information you receive, if you wish to be forgotton you can get in touch with us. You have the right to request that we erase all data that we hold about you in circumstances where you believe the data we hold is no longer necessary. If for whatever reason there is data that we are unable to delete for contractual or legislative purposes we will inform you - letting you know what we still hold and for what purpose.

Data Transfer - you have the right to transfer personal data that we hold about you to another data controller for contractual purposes. If this circumstance should arise please contact us.

You have complete freedom of choice in how we use your data and should you not consent or want to amend any preferences or details please get in touch with us on the details at the bottom of this policy. If you are not happy with how we process your data or requests, you have the right to contact the relevant regulatory bodies.

Please be aware that when using our website it may hold links to other websites, even those of our partner networks, where they use their own privacy policies. We do not accept any responsbility or liability for these policies, please check their policy before submitting any personal information to their website.

Changes to our privacy policy

This privacy policy may be updated from time to time, so you may wish to check each time you submit personal data to TruckEast. The date of a revision will appear at the bottom of this page.

Should you have any questions regarding the collection, processing or use of your data please contact our head office.

TruckEast Limited | 01449 613553
Violet Hill Road, Stowmarket, IP14 1NN
or email [email protected]

September 2017

What Our Customers Say

"A helpful and efficient service for the maintenance of my fleet of Public Service Vehicles. From the fitters to front of house and management, they always do their best to support me and provide an excellent working relationship"

William Lawson, Managing Director / Lawson's of Corby Ltd

"TruckEast always provide a top quality finish and look for the most cost effective repair. We send in all makes and models and often move vehicles from across the country as we know we can trust them to do a great job and communicate with us throughout. Their service really is second to none."

Dan Saunders, Technical Support Manager / Gregory Distribution Ltd

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